Progressive Behavioral Based Interview

These are questions potentially asked by an interviewer. The following questions were researched when interviewing for a position at Progressive.

Answering questions with the STAR method:

• Situation/Task: 30s - describe what you encountered
• Action: 2m - describe the action you took to remedy the situation
• Results: 30s - describe the outcome and 1 measurable accomplishment, key learning

Questions

1. Tell me about a time when you made a bad decision. What did you do?
2. Tell me about a time when you had to go above and beyond your job responsibilities to get a job done. What measures did you take?
3. Interacting with others can be challenging at times. Describe a situation when you wished you'd acted differently with someone at work. What happened?
4. What actions have you instituted that fostered and supported customer focus? Describe one. Customer requests can come at inconvenient times. Tell me about a time when this happened to you.
   • Question Goal: Seeks to understand the customer - Identifies customer service issues - Creates customer-focused practices - Assures customer satisfaction
5. Tell me about a class project you worked on that involved keeping track of a lot of details. Describe the things you do to avoid errors in your work. Give me a recent example of a time when those methods helped you.
   • Question Goal: Follows procedures - Ensures high-quality output - Takes action
6. Tell me about a time when you were faced with conflicting priorities. How did you determine the top priority? Describe how you've organized materials (files, records, or other information) so that you could find them easily.
   • Question Goal: Prioritizes - Makes preparations - Schedules - Leverages resources - Stays focused
7. Tell me about a time when you collaborated with others to determine a course of action to achieve a specific goal. Tell me about your biggest achievement at work or in school? How did you accomplish this?
   • Question Goal: Commits to work - Cooperates - Retains focus - Welcomes new experiences - Drives toward success - Expresses self-confidence
8. Talk about a time when you had to work closely with someone whose personality was very different from yours.
   • Question Goal: a story that illustrates your ability to work with others under challenging circumstances. Think team conflict, difficult project constraints, or clashing personalities.
9. Give me an example of a time you faced a conflict while working on a team. How did you handle that? **Question Goal:**a story that illustrates your ability to work with others under challenging circumstances. Think team conflict, difficult project constraints, or clashing personalities